Terms & Conditions

Terms and Conditions:

1. Acceptance & Booking

  • By registering and booking classes, you agree to these Terms & Conditions.
  • All bookings must be made and paid via our official online platform or app before attending. 

2. Health & Fitness Responsibility

  • You represent and warrant that you are in good physical health and capable of participating in Pilates sessions. 
  • Clients must inform the studio and instructor prior to attending if they have any medical condition, injury, pregnancy, recently undergone surgery, or any new health concerns since their last visit. 
  • The studio and instructors are not qualified medical professionals. You assume full responsibility for evaluating your own fitness, and are encouraged to consult your doctor if unsure. 
  • If a client feels discomfort during class, you must immediately notify the instructor and cease the activity. 

3. Punctuality & Arrival

  • Please arrive at least 10 minutes before the scheduled start time to allow for setup and orientation. 
  • Late arrivals (more than 5 minutes for group sessions) may be refused entry to avoid disrupting the class, and attendance may be marked as a “no‑show”, resulting in class credit forfeiture or fee. 

4. Cancellation & No‑Show Policy

  • Cancellations must be made via the booking system at least 24 hours prior to class start time to avoid being charged. 
  • Late cancellations (<24h) or no‑shows will be charged the full class fee or result in package credit forfeiture. 
  • If the studio cancels a class (e.g. instructor illness), clients will receive a credit or reschedule offer, or refund where applicable. 

5. Injury, Discomfort & Liability

  • Clients must report any injury or accident occurring on premises immediately to a staff member. 
  • By attending classes, clients assume all inherent risks associated with physical activity, including strain, injury, slips or falls. The studio and instructors are not liable for injury or loss. 
  • Clients agree to comply with instructor guidance. Any infringement of safety rules, misconduct, or failure to follow instruction may result in refusal of entry without refund. 

6. Behaviour & Studio Etiquette

  • Wear appropriate activewear and grip socks, and follow hygiene rules (e.g. wipe down equipment after use). 
  • Clients must behave respectfully. Antisocial or disruptive behavior may result in exclusion without refund. 

7. Privacy, Data & Confidentiality

  • Personal and health information is processed in accordance with GDPR and studio Privacy Policy.
  • By registering, you consent to the studio using your data for administrative and communication purposes. 

8. Amendments

These Terms & Conditions may be amended at the studio’s discretion. Clients will be notified and acceptance implied via continued use of our services.